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Feedback

DESIGNA AUSTRALIA is aware our Customers are not solely reliant on an efficient Car Parking Management System. The relationships with our Team and quality of the other services we provide set us apart from our competitors.

We encourage feedback from and respond quickly to any Customers who may have concerns. We do bi-annual Customer surveys and share some of the results from our last Survey (September 2014).

 

Customer Survey Feedback

The graphs below show the percentage of Customers who agreed with specific statements.

Customer Service

Agreed our customer service was very good 100%
Agreed our Admin Team dealt with any enquiry in a professional and friendly manner 100%
Agreed they would recommend DESIGNA SABAR to other parties 86%
 

Engineering and Equipment

Agreed our Service Engineers adhered to professional standards 100%
Agreed they were satisfied with our Service Engineers 94%
Agreed our equipment is of a high quality 93%
 

Customer Support

Agreed their CAM* was knowledgeable trustworthy and professional 100%
Agreed their CAM* made a positive contribution to their business 94%
Agreed Support Requests were resolved quickly and to their satisfaction 93%
 

* Customer Account Manager (CAM)

Comments

Extracted from our last Customer Survey (September 2013)

“All communications are very good.”

“Over all the services provided are more than satisfactory.”

“Excellent follow-up service provided by the Engineers.”

“When an Engineer is called to site, they keep me informed – they are professional.”

“Ordering of stock is fast.”

“Your team and my CAM have always been responsive and proactive.”

“More professional, just so much better.”

“Very professional and dedicated. Also, I appreciate the approach and honesty of nearly everyone I have dealt with at DESIGNA SABAR over the last 6 years.”

 

Testimonials

 
SABAR supplied & installed our DESIGNA Car Park Management and Control System in 2001. Their after sales service, maintenance programs and technical support is the best we have seen in the market, in our last 20 years of Car Park experience. We highly recommend SABAR and DESIGNA Equipment to anyone in the market requiring a world’s best practice Car Park solution.

Grant Cocks

Supervisor, Bruce Bishop Car Park, Surfers Paradise Bus Station.

   DESIGNA SABAR are proud the Gold Coast City Council replaced their Car Park Management System with another DESIGNA system in 2013.

 
We are a small but very busy hotel in Manly, NSW. 10 years ago we agreed to take on the management of an equally busy public Car Park. This was a big decision at the time, though hindsight tells us it needn’t have been. We engaged SABAR to provide us with a Car Park solution that could be more or less autonomous and this is exactly what they delivered.

From installation, ongoing maintenance and technical support and training SABAR have impressed us at every stage. This means all my Staff can keep their focus on our Hotel Guests and just about leave the Car Park to run itself.

Mark Stanley

General Manager
Quest Grande Esplanade Serviced Apartments

   DESIGNA SABAR are proud the Quest Grande Esplanade Serviced Apartments replaced their Car Park Management System with another DESIGNA system in 2013.

 
I can and will say SABAR are by far the most professional group that I have experienced in this field from the Managing Director Paul McIlvride through to all the Technical Support deployed to the site.

Our job was relatively small by industry standards and we messed them around somewhat due to issues beyond our control, but we have not suffered any diminution of support or interest from the size of our contract or the remote location.

We are very pleased with the decision to commit to SABAR which by the way was not based on price alone. We actually chose them over lower bidders based on their service through the period of development of the specification and the tender process.

In summary from where I sit, they are highly recommended.

Bill Burke

Chief Executive
Mildura Airport Pty Ltd

   DESIGNA SABAR are proud Mildura Airport have extended their Car Park Management System with more DESIGNA equipment in 2014.